Menu Close

Terms and Conditions

Terms of use and service

Introduction

Thank you for choosing Zell Education Pvt. Ltd. (hereinafter referred to as “Zell”/ “we”/“our”/“us”) as your trusted learning partner. To remain fair and equitable to all our users, Zell has a standard Terms and Conditions in place. All users are required to adhere to the same. These Terms and Conditions (“Terms”) govern your use of our Platforms (“Website” – www.zelleducation.com, “Apps”) and any products or services offered through it, including digital courses, subscriptions, downloadable materials, and other educational resources (“Services”). All users of our Platforms are collectively referred to as ‘You’ or ‘User’ or ‘Users’.

1. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. We reserve the right to change the Terms and Privacy Policy from time to time as we deem fit, without any intimation to you, and your continued use of the site will signify your acceptance of any amendment to these terms. You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this Website/App immediately.

2. Eligibility

By accepting the Terms through your use of the Platform, you certify that you are 18 years of age or older. If you are under the age of 18 or under the legal age in your jurisdiction to enter into a binding contract, you may use the Platform only under the supervision of a parent or legal guardian who agrees to be bound by the Terms. If you are a parent or legal guardian agreeing to the Terms for the benefit of a child below 18, be advised that you are fully responsible for his/ her use of the Platform, including all financial charges and legal liability that he/ she may incur.

3. Account Registration

You must register to access certain features. Provide accurate information about the user and keep your credentials confidential.

4. Use Of Services

You agree to use our Services lawfully. You should not: (a) copy or reverse engineer content, (b) infringe on IP, or (c) interfere with our Website/App. You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive or use the Platform, including but not limited to, hardware devices, software, internet connection, phone or other devices needed to use our services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with the use of the Platform and Program in connection with all such equipment and ancillary services. 

5. Purchases and Payments

All fees are in INR and are processed through third-party payment processing platforms. You agree to pay applicable taxes, which may change as per Government norms.

6. Refund Policy

A user who has signed up for our Product/Service on our E-commerce platform (Website/App) is not eligible for refund.

7. Intellectual Property

You may not copy, reproduce, distribute, publish, transmit, display, sell, license, or otherwise exploit any material on our platform. Any unauthorized use, reproduction, or distribution of our intellectual property may result in legal action and/or immediate termination of your access to the platform without notice or refund.

8. User-Generated Content

If you submit content (reviews, comments), you grant us a royalty-free license to use and display it on our platforms.

9. Termination

We reserve the right, at our sole discretion, to suspend or permanently terminate your access to the platform and its services at any time and without prior notice if you violate these Terms and Conditions, applicable laws, or engage in conduct that we deem harmful, fraudulent, abusive, or disruptive to the platform, our users, or our reputation.

10. Disclaimers of Warranties and Liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law:

The website, services and other materials provided by us is on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Zell makes no warranty that

  1. Your requirements will be met or that services provided will be uninterrupted, timely, secure or error-free;
  2. Materials, information and results obtained will be effective, accurate or reliable;
  3. Any errors or defects in the website, services or other materials will be corrected.

 

To the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Zell also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.

The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at his/her own discretion and risk and he/she will be solely responsible for any damage to his/her computer systems or loss of data that results from the download of such material or data. Zell will not be liable to pay any damages, direct or indirect, or consequential damages for loss of revenue, loss of business, loss of data, system crash, faulty operation, malware attacks or slow transmission of web servers or email servers or hardware or software involved in technical disruptions, unavailability or delay, failure, interruption, alteration or damage of any data or other information transmitted or posted in connection with use of the Website/App. Zell accepts no liability for any errors or omissions with respect to any information provided to you, whether on behalf of itself or third parties. We shall not be liable for any third-party products or services.

11. Limitation of Liability

Hacking, spamming, and unauthorized access are strictly prohibited. Zell may report security violations to legal authorities. You agree that Zell shall be under no liability whatsoever to You in the event of non-availability of the Platform or any portion thereof occasioned by an Act of God, war, disease, revolution, pandemic/epidemic, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster or any other cause whatsoever beyond the control of Zell

12. Legal

Any dispute, claim, or legal proceeding arising out of or relating to the use of the platform, services, or these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai.

13. Grievances

At Zell, we aim to deliver the best learning experience to all our students. Should you have any concern or feedback, kindly share it on academics@zelleducation.com with your name, registered email id, and contact number. You will be assigned a ticket for the concern you raise. Please quote the same ticket number in all your future correspondence regarding the same issue.

We strive to address and resolve issues seamlessly in the shortest possible time. Once you raise a concern, you can expect a response within 72 hours. After investigation and consideration, Zell will provide a resolution to your complaint within 15 working days. However, in some cases, the resolution might take a little longer, and you will be kept updated on the same.

In case of any grievance, please write to grievance.redressal@zelleducation.com, quoting your ticket number.

Grievance Officer: Riddhik Gondhale

Any student who wishes to make a complaint to ACCA will be advised to follow Zell’s complaint procedure first. If the complaint is not handled to their satisfaction, the student then has the option to escalate their complaint to ACCA. If a student has exhausted both Zell’s complaint process and ACCA’s, they can escalate to the appropriate regulator, details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html

14. Prohibited Use

The platform use is limited to the authorised user only and must not be used by other users, instructors, mentors, or third parties for any purpose, including but not limited to conducting independent coaching classes, promoting personal tutoring services, or teaching a group of students outside the scope of Zell-authorized programs. Any such misuse will result in immediate account termination without refund and may lead to legal action. The authorised user agrees not to share his/her account login credentials with anyone else. You are responsible for what happens with your account on our platforms. You must notify us immediately upon learning that someone else may be using your account without your permission.

If you have any questions or concerns regarding the terms and conditions, you may contact our Customer Support Desk at academics@zelleducation.com